Ensure your customers are well-prepared for the best experience in a Viewabo session.
How to Introduce Viewabo to Your Customers
Recommending the use of Viewabo with a customer may sound something like this:
“I’d like to use a tool that streams video from your smartphone camera. This way, I can see what you’re seeing and assist you better. It’s very easy to use.”
“I’ll send you a link via text message. Just click on it, agree to the terms and conditions, and you’ll start a Viewabo session with me.”
Viewabo Session Preparation
There are a few things to confirm with your customer before starting a Viewabo session:
- Ensure the customer can access the product or area needed for the Viewabo session. They might not be at home, or someone else in the household might be using the space.
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Confirm that the customer uses a smartphone or tablet and suggest they connect to Wi-Fi. Proper smartphone audio and video settings are essential for a smooth experience.
Alternative Phrasing Suggestions
Viewabo is a new tool that can be difficult to explain to a customer. Below are some common mistakes made when describing Viewabo and what to say instead:
AVOID: I need access to your smartphone, camera, and data.
SAY: I will send you an invitation to a Viewabo session.
AVOID: I can/need to see your home.
USE: Seeing your product will allow me to better assist you.
AVOID: Facetime, WhatsApp, or Zoom Call.
USE: Visual support tool or video streaming service.