This article helps troubleshoot issues with Viewabo session invitations.
Customer Doesn't Receive Invite
If your customer isn't receiving your invitation, check the following.
Is the phone number correct?
Double-check to make sure you have the right number.
Can the device receive SMS messages?
Landlines can't accept invitations to Viewabo sessions. You need to send the invitation to a mobile cellular device.
Is the link expired?
If your customer tries to click an old invitation, they may get an error. You will need to send a new invitation to connect.
Is your customer's number restricted?
Some phone numbers are restricted and blocked, preventing messages from going through.
Is it specific to one cellular network?
It’s usually a temporary cellular network issue if none of those apply. Viewabo can't control these outages, but we will alert you in these scenarios.
Invite Not Sending From Expert
If the invitation isn't sent, there may be an issue with Viewabo. Try logging out, clearing your cache and cookies, and logging back in. If this doesn't fix it, contact support@viewabo.com.
Send Invite Link Via Email
If you cannot resolve these issues, you can send the invitation link via email instead. You can either send it directly through Viewabo or copy the invite link and send it using your work email. Once the customer receives the link, they follow the same process as SMS invitations.