This article aims to help troubleshoot internet connection issues for you or your customer during a Viewabo session.
Troubleshooting Your Customer's Network Connection
A strong network connection is crucial for clear audio and video during a Viewabo session. If your customers experience issues with their network strength, follow these tips to identify and improve it.
Switch Between WiFi and Data
Different network connections may be preferable depending on the context of your Viewabo session. Using mobile data is likely the best option if your customer is outside since WiFi can be weak outdoors. Conversely, if they are indoors, WiFi is typically more reliable. If one connection type isn't working well, switch to the other.
Avoid Enclosed Spaces
Cell phones perform better in open areas or rooms with thin walls. The connection might be better if your customer is in a basement, garage, or crawl space. Encourage them to minimize time in these areas if possible.
Close Other Apps and Devices
Ask your customer to close any unnecessary apps and turn off other devices using the same internet connection. This helps the network focus on the Viewabo session.
Troubleshooting Your Network Connection
As an expert, you can also ensure your network is up to speed.
Check Your Internet Speed
Visit a site like speedtest.net to test your internet speed. Viewabo can work with upload speeds as low as 1.5 Mbps, but your upload speed should be at least 5 Mbps for optimal performance.
Improve Your Connection Speed
If you're working from home or an office, here are a few tips to improve your connection speed:
- Minimize the number of devices using the internet simultaneously, especially when streaming video.
- Reset your router by unplugging it and plugging it back in to clean up your connection potentially.
- Consider upgrading your internet plan if your current speed needs to be faster for video streaming.