Viewabo

How to Use Viewabo

Launching a Viewabo session is easy. Here are the steps to follow:

Real-Time Video Support

Stream Sessions let you see what the other person sees in real time through their smartphone camera. Send them a link, they tap to connect, and you're instantly viewing their live video. No app download required.

Launch a Stream Session

Step 1: Get the other person on board

Since Viewabo will be new to most people, start by explaining why you want to use it and what you'll need from them. That might sound something like this:

"I would like to use a video support tool we have called Viewabo. It uses your phone's rear-facing camera to create a live video stream. I'll send you a link and all you'll need to do is click it and agree to share your camera."

IMPORTANT: ALLOW MICROPHONE

When your first Viewabo session starts, your browser may ask you to share your microphone. Be sure to ALLOW it so session recordings will include audio. Otherwise, none of your recordings will have audio.

Step 2: Decide how you'll send the Viewabo link

Click the "Start" button and select Stream. After you click, you'll see SMS and Email at the top, with a link to copy at the bottom.

Here's when we recommend using each:

  • SMS: This sends an SMS message to their mobile phone with a link.
  • Email: This sends an email with a link. They should open this link from their mobile phone. Use this method if SMS can't be used.
  • Link: Copy and paste the link and send it to them in a chat message or an existing email thread.

Step 3: Send the Viewabo link

To use SMS:

  • Enter their phone number and country.
  • Click the Send button.

To use Email:

  • Enter their email address.
  • Click the Send button.

To copy and paste the link:

  • Click the copy button to copy the link to your clipboard.
  • Paste the link with Ctrl/Cmd + V.

What you see

After you click Send, a Viewabo window will appear on your screen. You'll see a message letting you know that Viewabo is waiting for the other person to connect.

What they see

Their smartphone browser will open a window letting them know you are requesting access to their camera and microphone.

They need to click to agree to share their camera and microphone.

Step 4: Start solving the issue using the live video stream

Once they grant the permissions requested by their smartphone, your Viewabo session will start immediately.

IMPORTANT: DON'T manually close the window

When you're done with a session, please be sure to hit the End button and wait for the window to close itself. Don't close the window manually. Doing so may interrupt the recording process and cause you to lose the last few seconds of your recorded session.

Next steps

Learn about In-Session Tools to get the most out of your Viewabo sessions.

Looking for asynchronous video requests? Capture Sessions let people record and submit video on their own time. Available on certain legacy plans only.